Protection system in place which is damned good.
At/around June 16th I had a CSS (aka CSX) attack at my place. This was the
cause of a nice slew of chinese-technology phishing spam to be spewed from
my Gmail account - as some of you may well remember. Well, it seems that at
that time my Paypal account was hacked as well, by an IP starting with 88
(no I don't store my passwords etc in my Gmail), in the space of about 5-7
minutes of the initial Gmail hack. I changed my security settings and
passwords etc for my Gmail account at that point and have had no other
issues. However, my Paypal was frozen.
This afternoon I finally got around to calling PayPal and asking about it. I
finished speaking to PayPal Australia (to get the details) and found their
process to be more than simple and straightforward. Call their number, speak
to the people concerned, have them confirm who you are, send a corroborating
piece of identity to them (with name and address visible - all other info
can be blocked out) via secure fax, problem resolved in 24 hours.
Why was it frozen? Not because of an incorrect login and password being
used... It was frozen because a radically different IP address was used (as
opposed to my normal 3). Specifically the one with the 88. IP profix. Their
automated process spots it and freezes the account until they can confirm
what's going on, thus protecting your Paypal account and any associated
accounts.
They have a trace on the 88 IP address and apparently so does Interpol. VERY
nice.
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